Contact & Support | QR Vello

ContactSupport online

Send a request — answered within one business day.

Three channels for support, sales and enterprise. No funnels, no auto-replies, no sales pitch — direct answers only.

Response < 24 h business days
GDPR · EU-hosted
German · English

Channels

Three ways to reach the right team

01Support
Product & API
Questions about the editor, analytics, webhooks or your account. Bug reports and integration help.
Typical topics
- QR code editor & brand design
- Scan analytics & exports
- REST API, API keys, webhook beta
- Account, billing, plan changes
response
Response < 24 h
scope
all plans
Open API docs
02Sales
Demo & pricing
Plan comparison, volume pricing and a 30-min demo for teams evaluating QR Vello.
Good fit when
- Team of 5+ people
- Volume > 10k scans / month
- Migrating from another provider
- Negotiated terms
response
Meeting within 48 h
scope
from Team plan
View pricing
03Enterprise
SSO, SLA & custom
SSO onboarding, custom domains, contracted SLAs, white-label scoping, procurement and custom integrations.
Enterprise topics
- SSO / SAML rollout; SCIM roadmap
- Contracted SLA & support hours
- Custom domain & white-label
- DPA, procurement, security reviews
response
Response < 24 h
scope
from Business
Security center

Send a request

Describe your request

Pick the right category and briefly outline the context. Requests are handled within 24 hours on business days.

Support

Product or API question

If possible, include your account email, browser/OS, and a link to the affected QR code. This speeds up resolution significantly.

Service commitments

What to expect after you send

Clear response times, no auto-funnel, hands-on handling. Enterprise customers with an SLA get the response times defined in their contract.

Response time: < 24 h
Languages: DE · EN
Compliance: GDPR
Enterprise: SLA